Our commitment

The Crystal Hearts® ecosystem exists to support wellbeing, growth and spiritual exploration. This safeguarding policy explains how Crystal Heart® Visions Ltd protects visitors, clients and practitioners across the Crystal Hearts® portal and its connected platforms — including Crystal Heart® Psychics, Crystal Heart® Radio, Crystal Heart® Mind, Crystal Heart® Academy and Crystal Heart® Flow. Our services are complementary and are never a substitute for professional medical, psychological or emergency care.

Crisis support — you are not alone

If you or someone you know is in immediate danger, contact your local emergency services right away. The helplines below offer free, confidential support in the UK, the United States and Australia.

United Kingdom

• Emergency: 999 (or 112) — immediate life-threatening help.
• NHS 111: non-emergency medical advice, 24/7.
• Samaritans: 116 123 — free, 24/7 listening support.
• SHOUT: text “SHOUT” to 85258 — 24/7 text-based support.

United States

• Emergency: 911 — immediate help.
• 988 Suicide & Crisis Lifeline: call or text 988, 24/7.
• Crisis Text Line: text “HOME” to 741741.

Australia

• Emergency: 000 — immediate help.
• Lifeline: 13 11 14 — 24/7 crisis support.
• Beyond Blue: 1300 22 4636 — anxiety and depression support.

Emergency disclaimer

Readings, sessions, meditations, courses and content produced within the Crystal Hearts® ecosystem are provided for entertainment, insight and personal development purposes only. They do not constitute medical, psychological, legal or financial advice. If you are experiencing a mental health crisis, thoughts of self-harm, or any other emergency, please contact your local emergency services or one of the crisis helplines listed above immediately — and do not wait for a reading or response from our platforms.

Practitioner standards

All practitioners operating within the Crystal Hearts® ecosystem are expected to uphold the following minimum standards:

• Work within their competence and never present spiritual or intuitive guidance as medical, legal or financial advice.
• Signpost clients to appropriate professional or emergency services where a risk to safety is disclosed or suspected.
• Keep interactions respectful, consensual and confidential, and protect any personal data they handle.
• Avoid vulnerable-adult or minor exploitation, and decline or pause sessions where consent or capacity is unclear.
• Comply with this safeguarding policy, each platform’s own terms, and applicable UK and international law.

Concerns about a practitioner’s conduct can be raised with the relevant platform or emailed to our safeguarding contact below. We take all reports seriously and will act to protect users.

GDPR & data protection

Crystal Heart® Visions Ltd processes personal data in line with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR). Safeguarding records — including reports of risk or misconduct — may be retained where necessary to protect individuals and comply with legal obligations, even where this overrides ordinary data-retention periods. You retain your rights to access, correction and deletion subject to these lawful bases. See our Privacy Policy for full details on cookies, analytics and your data rights.

Contact

For safeguarding questions or to report a concern, please email info@crystalheartpsychics.com. If your message relates to an emergency, please contact your local emergency services first.